The event, tagged AY Live: Single and Not Searching, was scheduled for Sunday, October 25, 2026, at Valegate Retail Park in Cardiff, Wales.

Several attendees reportedly waited for hours before leaving the venue without seeing the advertised performers, sparking frustration and complaints on social media.

AY explained that he and other comedians had travelled to Cardiff and arrived at the venue but were unable to perform as expected because of unresolved payment commitments involving the event organisers.

According to the comedian, the outstanding balance for their performance had been due since September. He said his team raised concerns before travelling but received assurances that the payment would be settled before their arrival.

AY also disclosed that his team had experienced a similar payment issue during an earlier show in Leicester, where they performed despite assurances that their outstanding balance would be paid.

He said efforts to resolve the Cardiff dispute continued into the night. By the time the performers gained access to the hall, most of the audience had already left.

The comedian apologised to disappointed fans, acknowledging that ticket holders deserved better organisation and communication. He stressed that attendees should not have been caught in the middle of a dispute between performers and event organisers.

AY called on the organisers and UK tour management to provide a clear resolution for affected ticket holders, including information about refunds. He also encouraged customers to contact their ticket providers regarding available refund options.

Despite the incident, AY said his remaining UK tour dates were still scheduled to proceed, with performances announced for Birmingham on October 30, London on October 31 and Manchester on November 1, 2026.

The incident has raised concerns about event organisation and payment agreements between performers and promoters, while affected fans await further clarification on refunds.